For an international business like LGE, customer experience is always a top priority. Cooperating with VietGuys in Mobile Solution service, LGE expects to upgrade the warranty system to store customer information in the best way.
LG Electronics, which has more than 140 locations worldwide, was founded in 1958 and has grown to become a global leader in technological innovation in the fields of customer electronics and home appliances, including televisions, refrigerators, air conditioners, smartphones, and automotive components.
LGE Vietnam in Hai Phong began operations in 2013 and currently has an investment capital of up to 1.5 billion dollars, with factories producing audiovisual equipment, household appliances, information technology products, air conditioning and solutions, beauty equipment, and other products for the global market.
With a mindset centered on people and putting customer pleasure first, LGE not only wants to acquire and sell, but also wants to modernize the Warranty system to make data storage and marketing easier. VietGuys has deployed Mobile Solution service to help streamline the warranty system in order to tackle the LGE problem.
To ensure the quality of the service, the following specific objectives are needed: