LGE WITH A DESIRE TO OPTIMIZE THE WARRANTY SYSTEM

As one of the world's leading electronics companies, LG Electronics has always placed customer experience at the core of its business strategy. By partnering with VietGuys to implement the Smart Warranty solution, LG aimed to build a more advanced, secure, and customer-centric warranty management system.

Campaign Result

Major warranty management modules successfully deployed into daily operations

Completed Android and iOS mobile applications.

Product warranty registrations successfully processed.

View more about the service View more about the service

Business challanges

Founded in 1958, LG Electronics has become a global leader in technological innovation across consumer electronics and home appliances, including TVs, refrigerators, air conditioners, and automotive.

With a customer-first philosophy, LG recognized that its existing warranty system was no longer sufficient to meet growing after-sales service expectations. In addition, the company sought to improve Sell-Out and Sell-Through management, integrate the warranty platform with its existing operational systems, and centralize data into a single management platform to gain better visibility into sales performance.

To overcome these challenges and achieve its business objectives, LG selected VietGuys' Smart Warranty solution to transform its warranty management process.

Project Objectives

To deliver a high-quality warranty service, the project focused on the following objectives:

Develop new features based on the existing warranty system.
Build a web-based electronic warranty management platform.
Develop a mobile application for PGs (Promotion Girls/Brand Promoters) to capture customer information.
Ensure high standards of data security, along with robust administration and timely server backup mechanisms.

Implementation Strategy

The project was executed through the following phases:

Conducted a comprehensive assessment of LG's existing operational system.
Designed and implemented solutions for each warranty-related module across two development phases:

- Phase 1: Developed Sell-Out and Sell-Through management features on the web platform.
- Phase 2: Built incentive management features for PGs who activated product warranties for customers, while also developing the mobile application.

Thị trường bất động sản cạnh tranh gay gắt đòi hỏi các cá nhân và công ty môi giới cần có công cụ tiếp cận khách hàng hi...

Businesses face a constant challenge when promoting new products or programs: how to be outstanding, attract a large num...

SmartPro is concerned about launching a new product/ service without being able to send SMS Brandname notifications to c...

Dai Phat Group aims to reach potential customers from a variety of outlets as part of its expansion and development. As ...

IMM Group is famous for its business items in the Vietnamese market. Therefore, the cooperation between VietGuys and IMM...

The CANON PHOTOMARATHON 2020 contest has produced a lot of buzz among the photography fans in Vietnam since it outperfor...

As one of the world's leading electronics companies, LG Electronics has always placed customer experience at the core of...

Hoa Sen invested a lot of effort in trying to come up with a solution to the aforementioned challenge in order to mainta...

Trust VietGuys, as well as the Topup service and the Zalo Chatbot. San Miguel is a global beer brand that aims to help b...

Việc làm thế nào để tiếp cận khách hàng tiềm năng giúp có thể tăng doanh thu là điều mà các doanh nghiệp luôn đau đầu kh...

Gửi email là việc mà doanh nghiệp đều có thể làm được, nhưng để những email quảng cáo gửi thành công đến khách hàng là c...

Mead Johnson đã rất thông minh khi thu thập thông tin khách hàng qua việc cho dùng thử sản phẩm và gửi quà tặng khi tham...

Chiến dịch "Chill hè – 100% Thắng Maldives May Mắn Nhiều Tuần" giúp Highlands Coffee thu hút hơn 2 triệu lượt mở Mini Ap...

The "Chill Summer - 100% Win a Lucky Maldives Getaway, Multiple Winners Every Week" campaign helped Highlands Coffee att...

Chiến dịch "Giai điệu bừng hứng khởi – Ahhh cùng Coca-Cola – Ahhh Đúng Nốt, Hốt Quà Cool" giúp Coca-Cola Việt Nam thu hú...

Thông qua việc triển khai Couple TX Gift trên nền tảng Zalo, Couple TX từng bước chuyển đổi từ SMS sang kênh chăm sóc kh...

By implementing Couple TX Gift on the Zalo platform, Couple TX successfully transitioned from SMS to a centralized custo...

The "Order Satori Water Bottles – Win Your Dream iPhone" campaign was launched by Satori in partnership with VietGuys on...

Learn more

	1st & T Floor, HBT Building, 456-458 Hai Ba Trung, Tan Dinh Ward, HCMC
	028 - 7300 8027 0933331840
	info@vietguys.biz

LGE WITH A DESIRE TO OPTIMIZE THE WARRANTY SYSTEM

Business challanges

Project Objectives

Implementation Strategy

TUTORIAL