What is OTT Multi Service?

OTT Multi Service is a solution that allows businesses to combine sending messages via OTT apps (Viber, Zalo) and SMS. As a result, when launching SMS Marketing campaigns and sending messages to target customers at the lowest possible cost, firms may take full advantage of these two methods of messages.

OTT Multi Service allows marketers to proactively build up a scenario to send messages via whichever the first channel is, meeting the requirements of distributing multi-channel messaging and multi-point marketing effortlessly. When the user does not get the message, the message is passed to the next channel using the failover mechanism. When users do not utilize Zalo/ Viber, for example, the message will be sent by SMS, ensuring that 100% of end-users receive the message from the brand.

In today's digital transformation era, it is a great advantage of the Brand compared to other competitors in the market when the Brand is able to take care of multi-channel customers. OTT Multi Service not only provides an optimal, convenient, and highly efficient experience for customers, but it also improves the professional image and brand popularity of the company.

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Let's take a look at some popular applications with VietGuys that OTT Multi Service can well satisfy the needs of businesses:

Attract new customers by running referral campaigns and rewarding them after each transaction.
Minigames "winning topup" when booking/ buying tickets at the point of sale can help cinemas increase income and brand awareness.
When referring relatives and friends to book hotel rooms on the occasion of the holiday using OTT applications, customers will immediately receive presents such as vouchers, discount vouchers, and scratchcards with face value.
Create a smart warranty system that includes registration and warranty verification using an OTT channel.
Follow the company's Zalo channel, answer questions, and earn eVouchers or Topup rewards.
With the first 100 customers who register via Facebook, customers will get a discount on membership registration and free training support at gyms.
Come up with programs to scan Zalo codes and fill information for new beer items to be released on the market.

Advantages of OTT Multi Service

The "fail-over" technique allows the Brand to combine all three channels in one campaign: SMS, Zalo, and Viber.
When compared to sending messages on each channel separately, you can save up to 35%.
Report on key indicators such as: whether the user uses Zalo/ Viber, whether the message is conveyed to the user, and so on.
Remarketing campaigns can be built with the right individuals, on the proper channels, and with the most appealing and effective content and graphics.

3 performance metrics

SMS Brandname: All metrics of SMS Brandname channel.
Viber Message: All metrics of the Viber Message channel.
Zalo ZNS Template: All metrics of Zalo ZNS channel.

Why should businesses choose

VietGuys?

Highlights of service quality

The failover mechanism of many different OTT channels is handled on a single dashboard.
Combine with many other Mobile Marketing services with only one support unit.

BE HONOURABLE AND FOCUS ON QUALITY

Put prestige, honesty, and job responsibility at the top of the priority list to identify the most efficient and considerate manner to handle problems for customers.
Customers will be advised on solutions, and risks will be predicted and minimized by a team of professionals with extensive industry expertise.

FLEXIBLY MEET REQUIREMENTS ON SYSTEM CONNECTION AND OPERATION

Costs can be tailored to each customer's specific requirements.
Many CRM systems and other well-known platforms in the country and outside are compatible and integrated (Salesforce, Bitrix24, Zoho, Haravan, Sapo, Kiotviet..).
React promptly to market changes and take the initiative.

PLACE SUSTAINABLE DEVELOPMENT WITH CUSTOMERS AT THE CENTER

The purpose of VietGuys' long-term sustainable development is to accompany customers and partners.
VietGuys offers comprehensive and long-term solutions to all of customers' difficulties.

DATA PROTECTION UNDER ISO STANDARD

In the 4.0 age, customer data is a brand's most valuable asset. With the best technical standards that go hand in hand with ISO 27001:2013, VietGuys safeguards and protects such property.