Smart Warranty

5

Warranty interactive channels

48

Optional functions

12

Free system maintenance months

ISO 27001:2013

Ensure client data and information security

5

Warranty interactive channels

48

Optional functions

12

Free system maintenance months

ISO 27001:2013

Ensure client data and information security

Description

Demo

Deployment

Question

Project was implemented

Description

Demo

Deployment

Question Project was implemented

What is Smart Warranty?

Smart Warranty is a smart form of warranty that eliminates the need for traditional paper warranties. Smart Warranty enables businesses to manage all customer warranty information across different dealer systems without interruption while also enhancing customer experience, even for customers who use smartphones or tablets or feature phone.

Smart Warranty service ensures flexibility, simplicity, friendliness, and environmental preservation for all products and services with a limited shelf life. Customers can feel assured and secure about their purchases, knowing that their warranty and maintenance rights will not be jeopardized. Furthermore, Smart Warranty aids businesses in avoiding the risk of counterfeit goods and low-quality copycat items, which have long been a hard-to-deal-with issue in the commercial market.

With Smart Warranty, customer information and product code will be saved in the system, customers can check the warranty period at any time and at any time without worrying about preserving warranty papers as before. Customers just need to compose a message according to the syntax and send it to the number provided by the manufacturer, then they will immediately receive the warranty information of the product that the customer is using

Need consultancy on Smart Warranty service?

Contact VietGuys now

The methods of activating the Smart Warranty are implemented by VietGuys such as:

Activate by SMS according to the syntax.
Activate on the company's warranty website, for example, baohanh.webcongty.com
Scan the QR Code from the QR Code stamp pasted on the product.
Call the company's customer service hotline or use the brand's Mobile App.
Apply the program for partners, agents, technicians... support to activate warranty and receive rewards

Smart Warranty is regarded a vital secret in the present digital transformation period to promote professionalism and help increase the competitiveness of businesses. Smart Warranty is integrated in typical practical applications that have been deployed by VietGuys for brands such as:

Check for counterfeit goods when end-users activate the warranty in the retail sector.
End-users register for car maintenance warranty through the warranty App.
Electrical, refrigeration, and electronics companies need to control the entire life cycle of a product from the moment it is released from the warehouse to the hands of the end-users.
Increase revenues by applying promotions when customers make purchases and activate warranties such as gifts notified by messages, send money to accounts of customers who purchase and activate smart warranty...

Advantages of Smart Warranty

Eliminate all the risks and limitations of traditional paper card warranties.
Increase the prestige and trust of customers in the brand as well as the quality of customer care services when customers use the company's products,
Monitor and analyze many strategic metrics such as sales volume, ratio of sales activities, activation, inventory among agents.
Enrich the customer data warehouse such as purchase history, warranty history or all customer behavior, ... which are collected and synchronized on one system, so it is easy to plan an approach strategy, Remarketing and customer service more effectively.
Minimize the cost of printing warranty paper, personnel costs of managing the risk of losing documents when performing a traditional warranty.
Diversify warranty functions to suit each brand's budget.
Combine to implement marketing activities, increase revenues.

4 performance metrics

Active: Customer's basic information and product information for successful warranty activation.
Failed: Customer's basic information and product information for activation failure with a detailed reason.
Expire: basic customer information and product information out of warranty.
Repair: basic customer information and repaired product information with detailed repair status.

Why should businesses choose

VietGuys?

Highlights of service quality

Experience in consulting and cooperating to deploy various successful smart warranty systems for partners: SAMSUNG, LG, SONY ERICSSON, etc.
The experts team used to implement the first Smart Warranty project in Vietnam.
Diverse warranty deployment scenarios: Website, App, 2ways... Multiple deployment packages to satisfy the needs of each Brand.
Combine with many other Mobile Marketing services with only one support unit.

BE HONOURABLE AND FOCUS ON QUALITY

Put prestige, honesty, and job responsibility at the top of the priority list to identify the most efficient and considerate manner to handle problems for customers.
Customers will be advised on solutions, and risks will be predicted and minimized by a team of professionals with extensive industry expertise.

FLEXIBLY MEET REQUIREMENTS ON SYSTEM CONNECTION AND OPERATION

Costs can be tailored to each customer's specific requirements.
Many CRM systems and other well-known platforms in the country and outside are compatible and integrated (Salesforce, Bitrix24, Zoho, Haravan, Sapo, Kiotviet..).
React promptly to market changes and take the initiative.

PLACE SUSTAINABLE DEVELOPMENT WITH CUSTOMERS AT THE CENTER

The purpose of VietGuys' long-term sustainable development is to accompany customers and partners.
VietGuys offers comprehensive and long-term solutions to all of customers' difficulties.

DATA PROTECTION UNDER ISO STANDARD

In the 4.0 age, customer data is a brand's most valuable asset. With the best technical standards that go hand in hand with ISO 27001:2013, VietGuys safeguards and protects such property.