VGs AIC | VietGuys

VGs AIC

5 mins

Set up campaign scenario

300 +

Simultaneous call

70 %

Costs are saved compared to traditional calls

5

Performance metrics

5 mins

Set up campaign scenario

300 +

Simultaneous call

70 %

Costs are saved compared to traditional calls

5

Performance metrics

Description

Deployment

Question

Project was implemented

Description

Deployment

Question Project was implemented

What is VGs AIC?

VGs AI Call Center service is a solution to assist businesses approach and care for customers through an automated method of making outgoing calls according to planned scenarios without the need for an operator, which is developing in tandem with the era of AI technology. This solution is built on a speech processing platform that uses artificial intelligence (AI) to provide the voice the same intonation and pause time as a genuine person's voice.

Businesses can create a "virtual" assistant to improve customer service quality. Businesses, in particular, overcome the problems of cost, time, and human resources, and system setup becomes exceedingly simple. VGs AI Call Center's virtual assistant always works in the best state possible, regardless of time, holidays, or Tet. As a result, the customer service center is prepared to handle customer issues as soon as they emerge. Customers can get 24/ 7 support without having to wait hours or even days for support.

The value and benefit of the artificial intelligence switchboard - VGs AI Call Center brings is to increase customer satisfaction, experience, increase prestige and trust with the business brand.

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Services VGs AI Call Center

1. VGs Smart IVR

VGs Smart IVR allows Brands to convey messages to thousands of end users through automated calls, the first application of Text To Speech technology in Vietnam. At the same time, the technology enables businesses to approach and connect with their customers with only a "wink," saving over 70% in time, money, and manpower while significantly enhancing customer service quality.

Brilliant features of VGs Smart IVR:

Create automated campaigns in no time with just 5 minutes of setup,
Multi-layered, personalized scenario with automatic multi-layer buttons (for example, press 1 to repeat, press 2 to meet an operator...) with an emotional voice and clever engagement with customers. It's like having a real-life conversation with separate discourse (name, item, time, address, ...)
AI speech application using Text To Speech technology, no need to record, various areas, and redirected discourse while hitting buttons to improve customer experience.
Intuitive, complete real-time reporting including call status, call time, call duration, customer details, key pushed customers, and more...
Easy to deploy and connect by integrating into the PBX system via API or using VGs Smart IVR already integrated with partner PBX platforms.

2. VGs AI Voicebot

Artificial intelligence call platform with big data, machine learning, and deep learning algorithms developed in-house. Using the behavior of engaging with the bot to provide responses that satisfy the needs of customers while also specializing in each business, resulting in exceptional efficiency.

VGs AI Voicebot quickly becomes an effective sales support tool for businesses with outstanding features such as:

Industry-specific specialization makes it easy for businesses to build business-by-business bot data in accordance with today's business trends.
Outstanding efficiency, faster interaction, save and optimize enterprise resources in terms of operating costs, time and personnel.
Optimal intelligence by using “big data” and the most advanced AI algorithms to analyze and give correct answers.
The bot is trained extensively in just 1 week with available data, interacts directly with the trainer or learns from the actual call history.
Easy to administer with an intuitive, detailed and real-time reporting system so that users can easily monitor.

Advantages of VGs AIC

In the blink of an eye, the brand's marketing campaign will reach thousands of customers.
The number of agents is reduced because calls are automated.
Make a proactive request for a service quality survey. Respond to scripted queries automatically.
Consistent quality, fewer errors, and a quick reaction are all advantages. Statistics, reports, and in-depth research are all available.
Auto Telesale, Auto Up Sale, and Auto Cross Sale are all examples of auto telesales. Based on the customer database, each end-users will receive a unique message.

5 performance metrics

Answered: Phone number, successful call duration, call time and key press of the customer.
No Answered: Phone number, call time failed because the phone was not answered.
Busy: Phone number, call time failed because the phone is busy.
Failed: Phone number could not make a call with a detailed reason.
Voice Mail: Phone number is using the telcos' Voice Mail service, automatic recording duration and call time.

Why should businesses choose

VietGuys?

Highlights of service quality

Personalize content calls, always ensure quality, satisfying various business scenarios.
Combine with many other Mobile Marketing services with only one support unit.

BE HONOURABLE AND FOCUS ON QUALITY

Put prestige, honesty, and job responsibility at the top of the priority list to identify the most efficient and considerate manner to handle problems for customers.
Customers will be advised on solutions, and risks will be predicted and minimized by a team of professionals with extensive industry expertise.

FLEXIBLY MEET REQUIREMENTS ON SYSTEM CONNECTION AND OPERATION

Costs can be tailored to each customer's specific requirements.
Many CRM systems and other well-known platforms in the country and outside are compatible and integrated (Salesforce, Bitrix24, Zoho, Haravan, Sapo, Kiotviet..).
React promptly to market changes and take the initiative.

PLACE SUSTAINABLE DEVELOPMENT WITH CUSTOMERS AT THE CENTER

The purpose of VietGuys' long-term sustainable development is to accompany customers and partners.
VietGuys offers comprehensive and long-term solutions to all of customers' difficulties.

DATA PROTECTION UNDER ISO STANDARD

In the 4.0 age, customer data is a brand's most valuable asset. With the best technical standards that go hand in hand with ISO 27001:2013, VietGuys safeguards and protects such property.