Zalo ZBS Template

>79 milions

Accounts’ using Zalo

40 %

Cost-saving

2

Guaranteed sending speed

99.9 %

Customers receive messages with "Fail-over" mechanism via SMS

Combine

Other free & paid messaging services to improve customers' experience

>79 milions

Accounts’ using Zalo

40 %

Cost-saving

2

Guaranteed sending speed

99.9 %

Customers receive messages with "Fail-over" mechanism via SMS

Combine

Other free & paid messaging services to improve customers' experience

Description

Demo

Deployment

Question

Project was implemented

Description

Demo

Deployment

Question Project was implemented

What is Zalo ZBS Template?

The Zalo ZBS Template (Zalo Business Solutions) service is a standardized messaging solution for businesses that unifies Transactional UID, Promotional UID, and ZNS message types into a single platform. It also enables the automatic conversion of legacy Zalo Official Accounts (ZCA) into ZBS Accounts, ensuring a more seamless user experience and helping businesses maintain efficiency in customer engagement and care workflows on Zalo. Leveraging Zalo’s position as one of Vietnam’s most widely used social networks, Zalo ZBS not only enhances communication continuity but also drives significant sales performance for brands.

Businesses can easily personalize message content with Zalo ZBS to provide value to their customers, such as booking confirmation, bank transaction notifications, online order status updates, and payment reminders...

Need consultancy on Zalo ZBS Template service?

Contact VietGuys now

In order to provide businesses with an optimal Mobile Marketing approach in customer service activities, VietGuys has chosen to add Zalo ZBS in our service ecosystem with real-life scenarios that Brands can deploy such as:

Notifications about order status for e-commerce businesses.
Send OTP code to create a new account or confirm password change,…
Airlines notify e-ticket numbers, flight time changes.
Banks send messages to customers to congratulate them on their birthdays, to inform them of their account balance, to notify them of their interest payment period, to alert them of outstanding debt, to promote new service packages, and so on.
Increase revenue by offering customers personalized codes.
Customers can receive monthly charge notices, charge debt reminders, and so on from businesses that deal with electricity, telephone, internet, and water.
Increase the frequency with which customers use your services by reminding them of their collected points and redemption prizes.
Notify current customers of changes in class and training schedules for teaching centers and universities.

Advantages of Zalo ZBS Template

Save up to 40% compared to traditional sending costs.
Can send via API.
Two-way interaction: Continue to maintain the conversation through the Official Account if the recipient responds to the message.
The message is displayed vividly and intuitively with rich content (attached CTA buttons, tables, logos...) with eye-catching images by the registered template.
Keep track of successful deals daily with the ability to track interactions via the CTA button if it leads to the business's web/ app.
Uniquely combined with other messaging services in VietGuys' ecosystem (SMS, Viber, etc.) to improve customers' experience.

Highlights in Failover Mechanism

In order to be as flexible as possible when sending customer service messages, VietGuys' Zalo ZBS service can also be used in conjunction with standard SMS services to send messages to customers if they are unable to receive Zalo messages (failover).

4 performance metrics

Sent: Phone number and time the message was successfully sent.
Delivered: Phone number and time to receive the message successfully.
Reject: Phone number is not using Zalo.
Expired: The time for sending the message has expired and the phone number has not received messages.

Why should businesses choose

VietGuys?

Highlights of service quality

VietGuys is a Zalo official distributor and the first agency in Vietnam to use the Zalo ZBS messaging service.
With only one support unit, you can combine numerous other Mobile Marketing services.

BE HONOURABLE AND FOCUS ON QUALITY

Put prestige, honesty, and job responsibility at the top of the priority list to identify the most efficient and considerate manner to handle problems for customers.
Customers will be advised on solutions, and risks will be predicted and minimized by a team of professionals with extensive industry expertise.

FLEXIBLY MEET REQUIREMENTS ON SYSTEM CONNECTION AND OPERATION

Costs can be tailored to each customer's specific requirements.
Many CRM systems and other well-known platforms in the country and outside are compatible and integrated (Salesforce, Bitrix24, Zoho, Haravan, Sapo, Kiotviet..).
React promptly to market changes and take the initiative.

PLACE SUSTAINABLE DEVELOPMENT WITH CUSTOMERS AT THE CENTER

The purpose of VietGuys' long-term sustainable development is to accompany customers and partners.
VietGuys offers comprehensive and long-term solutions to all of customers' difficulties.

DATA PROTECTION UNDER ISO STANDARD

In the 4.0 age, customer data is a brand's most valuable asset. With the best technical standards that go hand in hand with ISO 27001:2013, VietGuys safeguards and protects such property.