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Voice Services & Call Center

Voice Services & Call Center

1. Call Center

VietGuys Call Center Solution helps to deliver professional and high quality customer services and caller experiences in easy and effective way. The system automatically identifies and displays caller information, call distribution to agents, call recording, call history of each customer.

VietGuys uses IP switching technology as the foundation technology for strategic solutions, bringing the remarkable benefits that traditional analog switchboards may not meet, including:

  • Take advantage of the existing network infrastructure, without investing a separate telephone infrastructure
  • Reduce cost for internal calls
  • Make and receive calls anywhere, just have Internet connection
  • Easy to setup and manage
  • Able to integrate into various CRM system of clients

2. Voice Broadcasting

Voice Broadcasting makes communicating with customers and employees efficient and effective! Using Voice Broadcasting systems to send a voice message is the fastest and easiest way to communicate with the masses. Your automated voice broadcast can be sent within seconds to thousands of phones. The phone call can be personalized for each customer. Voice messaging is effective for appointment reminders, service notifications, event invitations and more.

Some scenarios of Voice Broadcasting:

  • Advertise daily specials and monthly promotions through telephone broadcasting
  • Announce new products or services Send emergency alerts via automated telephone messages
  • Send OTP authentication code to customers at extremely low cost
  • Send voice messages with & “Press-1-Now” campaigns for customers to pay bills through phone

3. IVR – Interactive Voice Response 

With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. Based on a pre-programmed script, the system responds to customers by pre recorded voicemail content.

IVR systems allow you to connect with your customers like never before.

Some scenarios of IVR:

  • Promotions using KoL (Key opinion leaders). Example: purchase products → call to call center → enter code inside the packages to interact with KoL
  • Information query: prizes, points…
  • Market research, surveys, polls